CONFLICT RESOLUTION POLICY
If you have a grievance, please follow the guidance in Matthew 18:15. "If a fellow believer hurts you, go and tell him - work it out between the two of you. If he listens, you've made a friend. If he won't listen, take one or two others along so that the presence of witnesses will keep things honest, and try again. " The Message Bible
Throughout the school year, conflicts between teachers, students, and parents may arise from time to time. The positive resolution of conflict promotes growth for all parties involved. These conflicts should be resolved with the principles of Christian behaviour and courtesy in mind.
PRINCIPLE: It is hoped that issues that cause conflict between students, teachers, and parents, can be resolved at the earliest time and at the lowest level. Parents, students, and teachers are encouraged to discuss and attempt to resolve differences as soon as they are identified as such, and before they grow larger and become an obstacle to Christian interpersonal relationships. Other parties should not be brought in and become part of the discussion.
PROCEDURE: The procedure to be followed in resolving conflict is based on Christian courtesy, and is designed to focus on resolution and coming to an agreement. These are the four levels to follow:
1. Discussion of the issues between the student and the teacher. The parent or teacher should encourage discussion at this level.
2. Discussion of the issue between the teacher and the parent. The parent or the teacher may initiate this level of discussion. The student may or may not be present, depending on the situation. The focus is on resolution of the problem.
3. If the issue is not resolved at level 2, or if there is a good reason to bypass level 2, arrange for a conference with parent, teacher, and principal present. The student may or may not be present. A parent, teacher, principal or student may initiate a conference at this level (level 3).
INTENT: This policy is designed to assist parents, teachers, and students in discussing problems and concerns at an early time in order to avoid the negative consequences of poor communication. Ultimately the child will benefit most from his or her education if these guidelines can be followed:
1. Attempt to focus on resolving the issue.
2. Remain calm.
3. Listen, without interrupting, to the other's point of view. Each party should be given a chance to speak their opinions.
4. Remember that compromise is essential, and probably no party will get 100% of what he or she believes best.
5. Keep your sense of humor!
6. Support the decision you agree to, particularly with the student, following the conference.